Free or Fee?
I read a really interesting post over at Nathan Hangen’s last night in which he talked about giving away free information instead of charging for it. This rung true with me because I am in the midst of monetizing as most of you know. Now the one thing about monetizing a site is, for me anyway, it’s difficult to make the transition from free to charging a fee.
I have a few different plans to start making money online, now of which will affect this site or it’s readers, so don’t worry, but I’m going to write another tutorial this weekend which I plan on being free, but Nathan’s post got me thinking, should we be giving away free content?
- Business
The main argument against giving away so much free content is that your website could be a business. I say ‘could be’ because if you’re not charging for anything, then it isn’t a business. Why shouldn’t you get paid for your efforts? You work hard so you deserve something back. Aaron’s guest post also says that if you’re product has a value then don’t give it away for free.
The problem I have with this is, how much do I charge? Matthew Needham said by following my tutorial ‘7 Days To Better Traffic‘ his stats went up by over 50% and I should be charging $7 a pop ofr the tutorial. $7 is peanuts really, but if say I sell 1,000 over a set time that amounts to quite a bit of cash, but by charging for it, am I narrowing my audience as this site is still in it’s infancy.
- Loyalty
In the masses of comments left on that post was one which said people in Europe think and react differently than people in the US etc. Readers in Europe are naturally suspicious of anything sales related, people in Europe expect it to be free, so giving away free content can be a good way of bringing in new readers and smashing down those suspicious walls, they get to know that your products are of good value which could lead to solid sales.
I say could because it could also backfire. Constantly giving away free content then starting to charge for it could massively upset people, but it’s meant to be a business. Loyalty as Nathan says should be to you and not because you are giving away content. Essentially you are buying loyalty by being free all the time, which isn’t necessarily a good thing.
- Teasers
Free reports, tutorials and ebooks are teasers really, packed full of good information, which the reader should find valuable. When it comes to the point of selling a product, those readers could already be won because they have loved your ‘pre-products’.
I’m still on the fence with this one and look for great guidance from the guys doing it already and most of all the readers of this site. Your readers should be in the fore front of your mind when you start going down this path, it’s one journey I’m already on, but unsure where the path is going to take me.
A quick reminder, non of the daily content on this site will ever be charged for and my main plans for monetizing won’t actually be on this site, so please don’t worry that I’m going to start hitting everyone up for a sale, it’s not what I’ about, the readers of this site come first.

photo credit: Daquella manera
What do you think? Again this isn’t about my next tutorial, but do you think free or fee is better?
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Good questions, and very topical at the moment. I don’t think you should worry about the transition to making some money – you’ve always been up front about that and your readers know it.
One the other question – what do you charge for? I think you have to see what your objectives are at any given moment in your blogging career. For example, I recently wrote an E Book that was a case study on my wife’s blog. I was planning to sell it for perhaps $10, and I’m pretty confident I would have sold a few hundred.
But I stopped for a moment and looked at where I was with my objectives. And income is ahead of where I needed to be, but email subscribers were behind the targets I’ve set for this year. So I switched strategy and gave the E Book away to anyone joining the community.
I’m pleased to say it worked, and that element of the blog is now back on track. In fact, maybe I should start charging for the book now?
PS Does anyone know how I get Comment Luv to stop showing an old post?
Mike CJ´s last blog ..A guest post. On guest posting.
Twitter: ralphcarlson
says:
I don’t know if it helped but I sent CommentLuv a coffee.
http://ralphcarlsonblog.com/wordpress/02/send-a-coffee-to-commentluv/
Ralph´s last blog ..What’s in a Name?
Twitter: nhangen
says:
I think you should have sold it for at least 50 bucks.
Nathan Hangen´s last blog ..I’m Taking the Gloves Off
Twitter: theinfopreneur
says:
Honestly? so do you think Mike’s latest ebook should have been sold too? If so how much? Dude I really appreaciate your input here
Twitter: nhangen
says:
I think it should have. Mike knows this, but I think he sells all of his stuff for far too little. The amount of time it takes to create what he’s created is worth more alone.
If the book lives up to the title, which I’m sure it does (still on my “to-read” list), then it should be worth at least 30-40 minimum.
If he bundled it with some slide presentations, video, or mp3, then he could get up to 97 or so.
Nathan Hangen´s last blog ..I’m Taking the Gloves Off
Twitter: theinfopreneur
says:
Interesting, Nathan did you ever release any free ebook or anything like that initially? You got me thinking now!
Twitter: nhangen
says:
I did, and I probably will again in the future…but it will be designed like a guide I’d sell. The ONLY reason for that is because I want to get enough downloads to convince a publisher to sign me to a book deal.
Free works great at first, but once you have trust then it’s time to move to paid content.
Nathan Hangen´s last blog ..I’m Taking the Gloves Off
Twitter: theinfopreneur
says:
Interesting man, I too want to get a book deal (ha I know me the dyslexic dumb ass!) how many downloads are you aiming for roughly if you can say?
Twitter: theinfopreneur
says:
Sorry for tapping you up once again Nathan, but what method do you sell your ebooks, via paypal straight or via clickbank or another third party?
Twitter: theinfopreneur
says:
Hey Mike,
quickly on Commentluv if you go to his site and register it will clear the cache quicker, because it’s so popular sometimes it can be a day before it allows new links, alternatively you can click the tiny red arrow at the right of your old post while making the comment to give you more options.
Mike thanks for the insight, would you consider selling it for more like Nathan suggested or is $10 a good number for you? I’d be interested in seeing the comparision if you did start to sell it, maybe another case study idea?
Twitter: ralphcarlson
says:
Well, I don’t speak from any experience here but I do buy things. I am suspicious of things that are too good being free because I don’t believe that rational people give major help without charging. I like a free sample to let me decide if the full product will be valuable but if I get get everything for free, I will devalue it and maybe not even look at it. Long time readers like me (two weeks and counting) recognize the amount of wisdom you have. People that just dropped by might need a little free sample to understand. So I say don’t give too much away.
Ralph´s last blog ..What’s in a Name?
Twitter: theinfopreneur
says:
Interesting you say that, it’s funny that we regard something with a price on it as being more valuable. The thing is I want people to read it and learn from it, not download it and leave it untouched on their desktop, so by selling it, I could achieve both
Twitter: brandingrays
says:
I think that Ralph touches on something very important here. Logic tells us that valuable things cost something. I am a firm believer in “you get what you pay for”. Offering value for free is acceptable, however, at some point you have to pay to get more value. No one expects Louis Vuitton to be free and it’s quite expensive. People line up to pay for these products. The same with Apple. The iPad is not free and I am sure people are already planning for the day that they can make the purchase.
As bloggers, we have to find a balance.
Brandi N. Grays´s last blog ..My Dirty Little Secret
Twitter: iannuttall
says:
This question is as old as the internet itself.
I don’t think it is a question of whether your site is still in it’s infancy either. If people trust you and are willing to pay then why not charge if that is what you want to do.
Good article though. Really makes you think about what direction you want to go in, huh?
Ian´s last blog ..The Law of The Jungle AKA How to Take Less Crap
Twitter: theinfopreneur
says:
Hey Man,
Yeah it does mate, one question that is seriously bugging me at the moment lol
Twitter: TylinaVespart
says:
This $7 dollar thing seems to be going round quite a lot at the moment lol.
What I would say, as someone that’s about to start monetizing, is that it depends on what you’re looking to get out of your blogging (By the way, you can blame Allyn for most of this). Decide if you want to make money, or if you’re in it for the community, or to hear yourself talk, or any mixture of the above since that’ll help with the initial question of money vs not money.
After that, it depends on what you’re offering. That’s a little trickier and I’ll be showing how I PLAN to deal with that tomorrow, but it’s mostly trial and error I think.
Heather´s last blog ..Review: Infernum The Art of Jason Engle
Twitter: theinfopreneur
says:
hey Heather, Thanks, just before I forget let me know asap your link to the new plan as I’m mentioning you in a post tomorrow and want to link it up
Twitter: TylinaVespart
says:
Woah, really? Thanks James!
Quick question in that case; once the post’s written and you preview it – that’s the URL set for when it goes live isn’t it? (If so I can have you linked later tonight)
Heather´s last blog ..The 3D Student is a Month Old! Time for a Roundup…
Twitter: theinfopreneur
says:
hey yeah I think so send it over ! just make sure you let me know when it’s live
Twitter: TylinaVespart
says:
Will do James! Should be going live tomorrow around 9am unless I run into trouble writing it (On the whole, not likely).
Heather´s last blog ..The 3D Student is a Month Old! Time for a Roundup…
It’s tough to charge for online information unless it’s very specialised, as people have become so used to getting stuff on the internet for free. Sadly, a lot of the stuff they get free is poor quality but there is also plenty of great information available free of charge.
Phil Raby´s last blog ..First love
Just an add. I sell an eBook from http://www.philipraby.co.uk. Doesn’t do huge numbers at the moment but it washes its face. People will pay for information if its unique and they have a need (or you tell them they have a need) for it.
Phil Raby´s last blog ..First love
Twitter: theinfopreneur
says:
Hey Phil,
Good to have you back, yeah I think that’s important too, for the need to have it, but the one I’m working on at the minute hasn’t be done before I don’t think.
On a separate note I was looking in tesco to buy your magazine but couldn’t find it, do they sell it in smiths?
Twitter: Total911
says:
Happy to advise you on books.
Not sure if we are in Tesco this month we’re always in WHS.
Phil
Another follow up to this in response to the questions about what to charge. I priced the eBook at £6.95 at first then dropped to £4.95 and sales remained unchanged. Which suggests that price isn’t a major factor in people’s buying decision – if they want the information and they’re prepared to pay, they’ll pay regardless of price point.
Phil Raby´s last blog ..First love
Twitter: kruby
says:
James,
Great discussion on the merits of selling content verus giving it away for free. I have no problem paying for information that is useful, unique or timely.
What I do object is poor quality and information that everyone has already written for free somewhere else.
Another thing that I have been noticing is the method of providing free samplers or half-ebooks to get you hooked, but then they are bombarded with internal sales message to try to get you to buy the complete product. I saw give it away free or make me buy it. It’s annoying to think that something is free and then find out you only have half the ebook or that they want to upsell to you so blatantly.
I’m intriqued by the discussion on Mike’s ebook and will be checking it out
Looking forward to see your methods, James and what you come up with for monetizing the site.
Karen
***
MikeCJ – I registered for CommentLUV and half the time it’s not even working on some blogs at all, never mind updating. It was an excellent tool when it worked properly.
Twitter: theinfopreneur
says:
Thanks Karen,
Yeah I find that annoying too, I think writing unique content is key, if you make a hash job of someone else product you’re going down.
FYI Karen I mention your site in a post tomorrow so stay tuned
Twitter: jsinkeywest
says:
@Karen Had achance to check out your cool site
Nice work
John Sullivan´s last blog ..Top Ten Hottest Blogs
Twitter: brandingrays
says:
I just wrote a post about free content and got an interesting comment. I was talking about giving value to your customers free of charge. I believe that this is the best way to do business. I don’t think you should give everything away for free because then you dont have a business, but I do believe that offering value to your customers is the best kind of self-promotion.
My commenter suggested that I turn this theory upside down and repackage some of the free value that I offer and create a new income stream. I don’t necessarily think this is a bad idea, but I do not think it is the best strategy for me at this time.
My blog is new. While I do plan on offering products and services through my blog, I think it is best that I hold off on any launch until my readers get to know me better. I think that they will take to my products or services better once they know who I am and what I am about.
Brandi N. Grays´s last blog ..My Dirty Little Secret
Twitter: theinfopreneur
says:
Hey Brandi,
Yeah that’s my train of thought really and I actually don’t think it’s the right one at the moment. I’m trying to turn all this into a business so I can dedicate even more time to the readers of this site so I can leave my full time job. That said I have no problems in the way I plan to make money from my other ideas/ventures but for some reason I feel obliged to give these tutorials away for free, but kind of know it’s wrong to do so.
As Nathan and others have said I know it’s got real value, so I know I should be making something from it….
Twitter: jsinkeywest
says:
Wow man great post. I have so many different views on the whole blogging and using your blog as a sales page I will just say have something worth selling. It’ s sad to see some well known bloggers treating their “fans ” like suckers and charging them like that recently # Tribe scam 27 a month to listen to some has been gurus REALLY ?
and the cost to the buyer as far as converting etc.
say if I broker that same spot for 250 -500 a month ? Now we talking
Have a great weekend everyone Thanks
I rather be broke and be able to look people in the eye.
I really came by to let you know I felt compelled to add your work/site to my post tonight and will be keeping my eye on you
I will be doing a post about an ad model for bloggers that I will see if people like over this weekend. Basically I would have a site with ads costs to have all different size ads for blogs that I like at a flat monthly rate, the buyer pays weekly and it’s based on what the value of the ad is according to ME
For example a 300 x 250 spot with adsense makes the avg blogger 3 dollars a month LOL
John Sullivan´s last blog ..Top Ten Hottest Blogs
Do you really think Third Tribe is a scam John? And that Brogan, Rowse and Clark are “has been” bloggers?
This is based on…..?
Mike CJ´s last blog ..A guest post. On guest posting.
Twitter: jsinkeywest
says:
Yes to both questions
They are has beens looking to cash out
John Sullivan´s last blog ..Some Cool American Videos
Twitter: theinfopreneur
says:
Interesting idea John,
Keep us updated with that one it would be interesting to see the results.
Thanks for the mention brother, good to be on there with so many greats
Twitter: kbloemendaal
says:
Just want to chime in here, I have a fence products site that nothing is free other than the content on the site, but I will be adding some free ebooks to it soon.
I asked David Risley this question once (similar) and he replied that he gives away a lot more than he actually charges for, you have to give away a lot to convince people that something is worth paying for. Then, as far as price goes, it is worth what people will pay for it. Essentially you will have to experiment and test A LOT.
Keith´s last blog ..Where Are Your Readers?
Twitter: theinfopreneur
says:
Hey Keith,
Yeah i think that’s true, I think there is a lot of good to come out of giving away free products, maybe a mix of free and paid?
Twitter: theinfopreneur
says:
Forgot to add I mention you in a post tomorrow brother
theinfopreneur´s last blog ..Free or Fee?
James,
If you have done a lot of hard work on behalf of your readers then you can charge a price for your product.
For example, in the workbook “31 Days to Build a Better Blog”, Darren Rowse has put a lot of effort in compiling the material. The same information in the book can be found by digging through his blog. But by compiling the information into a concise book Darren is providing value to his readers.
If the reader had to find all this information, she would have spent a lot of time in looking for good quality content. The reader is willing to pay for the book, because it’s convenient. Darren has done the hard work for her.
Regarding the pricing question, I have no idea how it should be done
Aaron from TechThinker.com´s last blog ..Passion vs. Enjoyment
Twitter: theinfopreneur
says:
Yeah I think the owner has the right to charge for the content they produce of course they do, the tricky bit is how much, mind you I suppose really it’s down to how much you want to be paid for your work and what you honestly think it’s worth compared to what else you will get out of it
Twitter: ralphcarlson
says:
That is a very good point. The interested reader is willing to pay for someone to organize the content and make it easy to follow. That is value which is different from the actual content. Accessability is value too.
Ralph´s last blog ..What’s in a Name?
Twitter: travisamorgan
says:
I think that if a product is already being given for free, there shouldn’t be a change to that. In other words, if say 754 people have downloaded your traffic tutorial for free already, then you start charging for it, there’s sort of an unfair advantage. But dude, honestly, your friend is right. I would have paid $7.00 for that traffic guide.
There was NO filler inside. All delicious juicy meat that nourished my blog.
Travis´s last blog ..A New Direction… Or A Few?
Twitter: theinfopreneur
says:
Hey man thanks, hopefully the new one will be just the same backed up by results I am having too.
Twitter: travisamorgan
says:
I know it will, bro.
you’re on it.
Travis´s last blog ..A New Direction… Or A Few?
Twitter: KiwiGordie
says:
Has anyone had any success leaving it up to the customer if they want to pay and how much? I think NIN did it with their latest CD and it made more money than any of their others.
Gordie´s last blog ..You’re A Bad Parent If …
Twitter: iannuttall
says:
If I were ever to venture into IM or MMO products then this is the model I would use.
My theory is this: if I can make money online through real products sold to real people (which I am doing as we speak) then I don’t need to charge for the information.
In fact, I love and get a kick out of helping others do the same. I’d love to come up with a full, no B.S. guide and give it away for free, with donations encouraged.
Would be interesting to see how it worked.
Ian´s last blog ..The Law of The Jungle AKA How to Take Less Crap
Twitter: theinfopreneur
says:
That would be really interesting to see, can you config paypal to do this do you think?
I actually love that business model: “Pay what you feel it’s worth to you.”
I really want to test it, but I’m nervous. Are bloggers too used to free?
Mike CJ´s last blog ..A guest post. On guest posting.
Twitter: theinfopreneur
says:
Mike,
I’m going to try it with my new tutorial that will hopefully be ready in a few more days, I think by offering the choice of what they pay you can actually reduce the impact of charging
Twitter: KiwiGordie
says:
Perhaps have a recommended price, but it’s still up to them.
Gordie´s last blog ..You’re A Bad Parent If …
Twitter: theinfopreneur
says:
Yeah I like that idea, need to research it
Twitter: benlumley6
says:
I think it comes down to this question.
“How much would you pay for the product?” If you were to put yourself in the position of your readers and ask that question, then you’ll have your answer.
I like the idea of allowing people to set the price – I suppose it depends on how much you want to contribute to society (blogging) and how much you want to earn. If you’d happily charge $1 for an ebook say but be content that you were helping others and making a difference then that’s all that matters.
Interesting as you know I’m thinking about doing similar things at the moment
Ben Lumley´s last blog ..Everything I Need to Know About Personal Discovery I Learned from Anime
Twitter: theinfopreneur
says:
Yeah I think we’re in the same boat as a lot of people at the minute, the market is big enough for us all so helping each other is a great idea. When are you going to kick it all off dude?
Twitter: benlumley6
says:
Soon
Ben Lumley´s last blog ..Everything I Need to Know About Personal Discovery I Learned from Anime
Twitter: ryanhanzel
says:
My thoughts on monetizing and charging for the content of a site that was based off of free content are a little mixed. I think if you constantly have free post’s and ebook’s you should not just start charging for reader’s to use them. Keep everything that is free, free. Maybe put a couple well placed adds on the site, make an exceptional ebook that you will charge a low price for. Keep the main content of the site free and give out the exceptional content for a fee. I personally would put a real reason (not a false one just to make a quick buck) behind the fee, say for example I write about self development but I am not practicing what I preach about reach out to pursue goal’s because of some financial mistakes in the past, the income for my work will go towards helping me reach my goals. Another way could be the revenue could go toward improvement’s that cost money to make the free content more enjoyable. Some idea’s. If anyone has seen the new batman I found the Joker’s words to be inspirational, “If you are good at something why do it for free.” Not to be a complete nerd for quoting a fictional character.
Ryan Hanzel´s last blog ..What kind of legacy do you want to leave behind?
Twitter: theinfopreneur
says:
hey man yeah I agree with a lot you have said here and I will be completely honest and have been about the reasons I need to start to make money online, so I can dedicate even more time to the readers of the site.
Twitter: segedoo
says:
Follow your heart.
If you spend all day trying to figure out which is better, you won’t achieve your financial goals.
If you’re concerned what people think, or not sure whether to give free or charge a fee, then just open a vendor account on Click bank and sell your stuffs there while you give the same free on various posts on your blog
Olusegun´s last blog ..Blogging Lessons from Hip Hop Artistes
Twitter: theinfopreneur
says:
yeah don’t worry I’m not getting bogged down with it, you’re right though click bank is a good option
I think you have to find a balance and perhaps it’s different for everyone based on your audience. With one site I am doing for medical transcriptionists, things have so far been free. I just did a survey about offering a course and the response has been very positive, so am working on that now with the plan that it will have a fee attached, which I have told the readers up front. And by the way, I am one who doesn’t think the folks in Third Tribe (although I haven’t joined) are has beens. Been a long time follower of Chris Brogan and he is who actually led me to the Blogmasters Club.

Kathy Nicholls´s last blog ..Linchpin Video
Twitter: theinfopreneur
says:
Hey Kathy
It’s great that you have had a good response, just getting those conversions now, thanks for the advise, when do you plan on launching the course?
Twitter: bluepop13
says:
I don’t think I’m in a place where I could say what you should charge for the products you will be selling as I’m not making any money yet and don’t plan to just quite yet.
I think you’re going to do just fine though because your readers know you’re going to be selling something but also understand that we come first and then the site is going to remain free, obviously.
Though keep in mind that once you start making money you’ll have a serious choice to make along with that: keep readers or buyers first. Keep up with both, yes. Keep up with both equally is another question all in itself I’ve seen around the blogosphere.
Eric´s last blog ..Real Or Robot
Twitter: theinfopreneur
says:
yeah that’s definately going to be the challenge Eric for sure. I’m going make my priority this site but as I’m writing this I totally understand your point of your paying customers should come first …. or should they?
Twitter: bluepop13
says:
Well, here’s how I see it. Do what you’ve been doing and when you start making money the honest way and have good loyal customers, keep them customers as well as keeping your readers and visitors what they are if and until they turn into customers… Then repeat the process.
It’s basically what you’re already doing. When the money comes things might need to shift but ultimately your readers build your blog, your customers make you money. That’s all the difference is in my eyes.
What do you think, James?
Eric´s last blog ..Real Or Robot
Twitter: theinfopreneur
says:
Hey Brother,
Yeah you’re right, Especially as the way I intend on building my online living won’t impact this site at all, so it’s all good.
Twitter: ralphcarlson
says:
This is definitely a hot topic. Is there any research on pricing internet products?
Ralph´s last blog ..What’s in a Name?
Twitter: theinfopreneur
says:
How do you mean? Like how to price a product?
Twitter: robsellen
says:
Nice post,
One thing I would like to clarify, as a European, it’s not that we “expect2 everything to be free, we just hate being “sold to”… we are far more cynical than you lot on the (wrong!) other side of the pond! are.
Hype rarely works on any of us like it does on Americans.
That much is true.
Rob Sellen´s last blog ..The third tribe suckers
Twitter: theinfopreneur
says:
I would agree with that Rob, good point